Terms and Conditions

Your Obligation

By submitting your order to Frames Foundry you confirm:

  • You are aged 16 or over and are not registered blind or partially sighted;
  • You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and
  • You will supply accurate details of your current prescription (including any notes on the prescription) when requested.

Your Order

Your order is processed through our website, we will require your payment method which will only be stored within our server if you choose it to be, where it will be kept according to our Privacy Policy. Once the payment is processed we will send a confirmation email to the email address you provided. 

Limitations of Supply

We will make reasonable effort to make sure that all of orders are fulfilled and that any product unavailable has the appropriate notification. However we cannot guarantee the availability of all goods, if the goods you have ordered are unavailable we will attempt to contact you with the information you have provided us to give you a choice to receive an alternative or a refund.  If we are unable to contact you, your Order will be cancelled and you will be given a full refund.

We have absolute discretion on whether to accept your order, as does Frames Foundry's optician.

Prices and Payment

We do not charge VAT on our products, so the price you see does not include any VAT on our spectacles or other eyewear. We will use best endeavours to ensure the accuracy of the prices and price related information stated in our current catalogue and on the Site. However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, the Dispensing Optician reviewing and authorising your Order will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.

The price you pay is a retail price as appearing in your basket. In certain territories where we sell, we are required to report part of the sale price to the relevant tax jurisdiction and pay that amount in tax. We do not adjust our prices depending on the sales tax suffered which varies from country to country. And we do not add tax to any amount shown in your basket. In some delivery countries there may be rules imposed locally that will charge import VAT to the purchaser. Glasses Direct is unable to provide any refunds for such costs.

Your Prescription

All prescriptions will be looked over by our registered optician, they will verify the numbers and look for any errors or delays. We will contact you if we need to discuss details further. By filling in your prescription form you certify that the prescription is no older than two years, you are 16 years or older and you are not registered blind or partially sighted.  You have also confirmed that your details are entered correctly, and you are happy no errors have been made.

If you need any help with your prescription please visit our Prescription Guide.

Prescription Glasses

The lenses included with prescription glasses are standard single vision clear lenses with the refractive index of 1.5 recommended for the prescription range of +6.00 to -6.00 with up to the CYL 2.0.  These lenses do not included any coatings.

If your prescription is outside the range of these lenses, we will advise you as more suitable options may incur additional cost. 

Your Delivery 

 Click to see our Delivery Policy

Returns

Click to see our Returns Policy

Copyright and Trademark

  1. The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to Frames Foundry trading name of Berkshire Optics Limited. They may not be reproduced for any commercial or public purpose without the expressed consent of Frames Foundry.
  2. The “Frames Foundry” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Frames Foundry.

Discount Terms and Conditions

The following terms apply to all the running promotions and discounts:

  • You must enter the voucher code into the checkout before purchasing your frames to apply this discount.
  • The offer can not be used in conjuncture with other discount codes.
  • Discounted items are available in a limited quantity, we will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.
  • All products shipped within the UK will carry the standard UK shipping charge of £4.50 at minimum. Any packages sent out to Europe will carry the standard EU rate of £8.50 while international shipping will have a rate of £15.
  • By submitting your order you confirm that you are aged 16 or over and are not registered blind or partially sighted. You are in possession of a written prescription for your glasses that has been given to you by a suitably qualified person in the last 24 months.
  • You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
  • If you have ordered prescription lenses, please allow 7 to 10 working days for lenses to be made.
  • Delivery times can vary depending on material, model, lens type and your location. Please allow 1-2 weeks for delivery in the UK and 3-5 weeks for territories outside. 
  • We reserve the right to cancel the order deemed fraudulent.
  • The promotion is subject to change any time without notice.

Student Discount

  1. The unique student discount code (“Discount”) applied for via this form is available to students currently enrolled on a college or university course in the UK, US, Germany, France, Australia, Italy, Spain, Austria, New Zealand, Hong Kong, Singapore, Denmark, Switzerland, Belgium, Netherlands and Republic of Ireland.
  2. The Discount is valid for the duration of the college or university course for which the student has registered as part of the validation process.
  3. In order to receive the Discount, you must register with Frames Foundry and complete the validation process.
  4. Once the validation process is complete, your Discount will be sent to you via email.
  5. Redeem your Discount by entering the code during checkout.
  6. Discount is valid on full priced items only.
  7. Discount cannot be used in conjunction with any other offer.
  8. Discount cannot be used on delivery charges and gift vouchers.
  9. Frames Foundry reserve the right to terminate the Discount without notice.
  10. Discount is non-transferable and is valid only for the student who was sent the unique code. Should a unique student code be used by anyone other than the intended user, the Discount will be withdrawn without notice.
  11. Discount can be used on orders up to a maximum total spend limit of £500 (or the equivalent in your local currency), after discount, per calendar month.
  12. Some brand exclusions may apply.
  13. We may offer further discounts to valid students from time to time so watch out for these!