At Framesfoundry, we offer free returns to our customers within the UK. Due to Corona Virus, we have extended our return policy to 60 days from the date of delivery. Please make sure that you return the glasses or sunglasses in their new unworn condition alongwith the complimentary case to us for a full refund or exchange. To initiate the return, simply send us an email at [email protected] and we will be happy to help you.
How do I return or exchange the glasses?
Returning the glasses to us is easy. Simply get in touch with us within 30 days of the delivery and we will send you a pre-paid shipping label which you can attach on the same box you received the glasses in. If you cannot use the original box, you can always use another sturdy box. Please remember to include the complimentary case as well.
When will I get my refund?
Once we have received the glasses, our customer services team will process your refund and the money will be refunded to your chosen payment method within 1 to 2 weeks.
What if there is a fault with my glasses?
If you find a fault with the frame or there is an issue with the prescription lenses, do not worry as we will replace the lenses complete free of charge as long as you get in touch with us within 30 days of the delivery date. If we do not have your prescription on record, please send us your latest prescription and provide full details of the problem you are facing. Our qualified optician will review the issue and will come up with a solution.
How do I return the glasses if I am outside UK?
We offer full refund or exchange if you are not happy with the glasses and get in touch with us within 30 days of the delivery. Currently, we do not offer free returns to anyone outside the UK. To return the glasses to us, please use a signed and tracked shipping service and make sure that the glasses are well protected in the packaging. I am afraid, we cannot be held responsible for any damage or loss during the shipment.
What if my glasses need adjusting after I receive them?
If the glasses need adjustment at all, simply get in touch with our customer service and we will be happy to help you. We can guide you if you can adjust the glasses yourself. Otherwise, you can send the glasses back to us and we can adjust them and have them returned to you within a few days.