Delivery Terms

Due to Corona virus outbreak, please expect delays in the delivery service and add an extra week or 10 days to our standard delivery terms mentioned below.

Your order should be prepared within 7 to 10 days of our receipt of the order, it will then be despatched according to your location. If it does not arrive within the specified time limit, please get in touch with us.

We work hard at keeping you informed at every step of your order process. You will automatically receive a confirmation email on placing the order. By ordering from us you have agreed that the details you have provided to us are up to date and have agreed that should this information not be true Frames Foundry is not liable for any mistakes you have made.

UK

Our standard turn around time for an order is 7 to 10 days but for complex orders it can take up to 2 weeks. We work with UK Royal Mail postal service who will deliver to you within 3-5 working days of despatch. The glasses are examined by our optical team for quality control before they are dispatched to you. If you have received a despatch email but not received your item within 10 days, please inform us and we will track your order.

The charges for domestic delivery are given below:

Domestic	Service	Rate
United Kingdom	Royal Mail 2nd Class (Free Delivery on orders above £29)	£0.00
United Kingdom	Royal Mail 1st Class Signed For	£4.50
United Kingdom	Royal Mail Express Delivery (TM) 9:00 am	£8.00

International

We work with the Royal Mail for our international orders. The cost to deliver in EU is £8.50 and outside EU, the cost is £15 per parcel. Items should be dispatched 7-10 days; please take note of receipt of order. We will provide you with tracking information for your order to let you know that it is on its way.

International	Service	Rate
EU	Royal Mail International Tracked	£15.00
Rest of the World	Royal Mail International Tracked	£15.00